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Terms and Conditions

(As at Apr 2018)


  1. All purchasers are expected to have read, understood and agreed to all terms and conditions before placing their orders;
  2. A deposit of at least 30% of retail price will be required along with purchaser’s contact (phone, email and address). Each purchaser should follow online instructions to become a member and fill in contact information (mobile, email and address) which will be used upon product’s availability for balance payment prior to actual delivery;
  3. Shipping within most of Hong Kong (with the exception for islands other than Hong Kong Island itself and apartments non-reachable by elevators) is free while shipping outside of Hong Kong is subject to destination and shipping charges will be payable by the purchaser to the shipper directly before delivery. Ship quotes will be advised when products are available. Payment instructions to shipper will be given;
  4. Please note that it may not be possible to ship certain items to your country due to various license restrictions or other reasons. Please contact us at enquiry@superfansgroup.com should you have any questions.
  5. Customs fees, import duties and taxes of any kind, where applicable, are NOT included and are payable by the purchaser;
  6. Our products are meant to be appreciated as display items and which are made of a mix of materials such as polyresin and fibre glass and must be handled with care;
  7. Caution must be taken by each purchaser to ensure a well-constructed flat wall surface absolutely strong enough is used to hold preferably at least twice the weight of the wall sculptures and to install them properly. Concrete walls are recommended. Super Fans Group is not liable to any damages, including but not limited to those, as a result of ill judgment made by or ill installation done by the purchaser or installer;
  8. Actual products will be battery and/or button cell operated;
  9. Actual products may differ from prototypes seen in pictures, videos or in person;
  10. Actual delivery may differ from estimated delivery;
  11. Each purchaser has the right to report any quality issues within 3 days from the day product was delivered for consideration of a one-time replacement at Super Fans Group’s sole discretion by sending an email to enquiry@superfansgroup.com with pictures and a brief description. Only defects as received (in the exact condition product was received) and in no part due to purchaser’s fault will be considered for replacement while physical damages due to purchaser’s own fault such as mishandling will not be considered. All exchanges are subject to provision of all the parts in the original package delivered including all packaging materials by the purchaser. There is no refund in general. Final decision will be made by Super Fans Group;
  12. Terms and Conditions are subject to change without notice;
 
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